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Full Fibre Broadband

The process is easy. Simply use the availability checker, then choose and order your product. We will do the rest. A member of our team will contact you and keep you updated all the way. Typically, things take between 7 to 10 working days—we’ll always work as fast as possible to get you connected.

Before you place an order with us, please check that you are not in contract with your existing supplier. OfCom (the regulator for communication services) has made it easier for customers to migrate away from existing suppliers but you need to check if you are in contract with your existing provider, and if you are what are the termination fees.

When the internet is delivered all the way from the exchange to your home via fibre cables (hence the name full fibre) you can enjoy seamless streaming and incredibly fast downloads speeds, making working from home and watching TV even easier. It’s also possible to connect your home phone line to your router with a bundled package. The days of waiting for documents to download are well and truly over with a service that delivers up to 900 megabytes per second.

No One offers quick broadband installation. On average the whole process takes about a week from the moment you pay for your package online. We send your router in the post and will call to arrange a convenient time for the engineer to visit to get your full fibre connection up and running.

As full fibre technology is still being adopted across the country, most of the time an engineer will need to install the new fibre cables from the street equipment to your home. Our engineers have years of expertise and will ensure the process is as simple as possible.

We suggest you don’t cancel your old service until your new one is live. This ensures you’re never without an internet connection (and phone if you’re moving to a digital telephone service with us). While our installation engineers are excellent at their jobs and almost all installations go without a hitch, problems could occur. By keeping your old service going until the very end we can minimise the disruption. There may be a 10 to 60-minute interruption as the phone number moves between the old and the new technology. This will impact incoming calls but not outgoing. It is no different to moving mobile phone provider - except we look after the process all the way!